mcw game's Privacy Policy

1 Applicability and Scope

This Privacy Policy applies to all services provided through the mcw game platform's website, mobile application, and other digital channels. This Policy is in effect whenever you visit our site, create an account, participate in betting or gaming activities, or contact our customer support.

"Information" as used in this Policy refers to all data that directly identifies you or helps to identify you. We are not responsible for the privacy practices of third-party websites or services; please read the relevant policies of any external service before following an external link.

2 What Information We Collect

2.1 Registration Information

When you create an account, we collect your name, date of birth, email address, mobile number, and preferred currency. A copy of a government-issued ID may sometimes be required for age verification, as only persons aged 21 and above may use our platform.

2.2 Financial Transaction Information

During deposits and withdrawals, your mobile banking (bKash, Nagad, Rocket) account number and transaction reference number are recorded. This information is retained to ensure financial security and to resolve disputes.

2.3 Automatically Collected Information

The following information may be collected automatically while you use our services:

• IP address and device type
• Browser type, version, and language settings
• Date and time of access to the platform
• Pages visited and session duration
• Referral URL (where you came from)
• Information obtained from cookies and similar tracking technologies

2.4 Customer Support Communications

Messages and attachments exchanged with our support team via live chat or email are stored. This is necessary for improving service quality and resolving disputes.

3 Purpose of Using Information

mcw game uses collected information only for the following purposes:

1. Account registration, identity verification, and secure login
2. Processing deposits, withdrawals, and other financial transactions
3. Managing bonuses, cashback, and promotional offers
4. Supporting account security and fraud prevention
5. Improving platform performance and user experience
6. Identifying and resolving technical issues
7. Sending service notifications, transaction confirmations, and security alerts
8. Monitoring risk-related behaviour under responsible gaming protections

We never sell your information to third parties for marketing or advertising purposes. All data processing is governed by our Responsible Gaming Policy.

4 Information Sharing and Disclosure

mcw game does not disclose users' personal information to any outside organisation or individual as a matter of policy. However, in the following limited circumstances, certain information may be shared with trusted third parties:

4.1 Service Provider Partners

Only necessary information is shared with trusted technology partners involved in operating the platform's technical infrastructure, processing payments, or maintaining cybersecurity. These partners are contractually bound to meet our own privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we will comply and will make every effort to notify you where possible.

4.3 Fraud Prevention

A limited amount of information may be shared with relevant financial institutions for the purpose of investigating financial fraud or unlawful activity. The amount of information shared in such circumstances is always kept to a minimum.

5 Information Security Measures

Industry-standard security measures are followed to protect all personal and financial information stored on the mcw game platform:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Database Encryption: Sensitive information stored on servers is kept in encrypted form to prevent unauthorised access.
• Access Controls: Only authorised staff may access user information, and every access is logged.
• Regular Security Audits: Periodic security checks are conducted to identify system vulnerabilities.
• Two-Factor Verification (OTP): OTP is used for login and transactions to provide an additional layer of security.
• Continuous Monitoring: The system is monitored 24 hours a day to detect suspicious activity.

Transmitting information over the internet is not entirely without risk; however, we are committed to ensuring the highest level of security within our means.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the mcw game website and app. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for managing login state and sessions.
• Functionality Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Used to understand platform usage patterns and make improvements.

6.2 Cookie Controls

You can disable cookies by changing your browser settings, but doing so may limit some features of the platform. Disabling essential cookies may disrupt the login process.

7 Data Retention Period

mcw game retains information only for as long as necessary. The key principles governing retention periods are as follows:

• Information for active accounts is retained for the entire period the account remains active.
• Financial transaction records are kept for the period required by applicable legal obligations.
• After an account is closed, certain information may be retained for a defined period for legal reasons.
• Customer support communications are generally retained for a set period from the date of the last contact.
• Once the defined retention period has passed, information is securely deleted or anonymised.

8 User Rights

As a user of the mcw game platform, you have the following rights regarding your own information:

8.1 Right to Access

You have the right to know what information we hold about your account and to request a copy of it.

8.2 Right to Rectification

You may request correction of any inaccurate or incomplete information held in your account. Some information can also be updated directly through your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, it may not always be possible to fulfil this request due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to your information being processed for specific purposes. Please note that some processing is essential for us to provide our services and objections may not be effective in those cases.

To exercise these rights or for further information, contact our support team via live chat or email. You can also visit our FAQ page for general information.

9 Protection of Minors

mcw game strictly enforces a 21+ age policy. Registration or use of the platform by anyone under the age of 21 is strictly prohibited. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

Parental awareness is essential in keeping minors away from online gaming. Parental control software can be used to prevent children from accessing platforms of this kind.

10 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for data processing purposes. In such transfers we ensure that:

• The receiving organisation follows adequate data protection measures.
• The transfer is carried out in accordance with the standards of this Privacy Policy.
• Only the necessary information is transferred.

11 Changes to the Policy

mcw game reserves the right to update this Privacy Policy as needed. In the event of any significant change:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• Registered users may be notified by email at their registered address.
• If you continue to use the platform after a change, you will be considered to have accepted the new policy.
• If you do not agree with a change, you may request that your account be closed.

The current version of the policy will always be available on this page. Contact our support team if you would like a copy of a previous version.

12 Responsible Gaming and Data

Specific data is analysed on the mcw game platform to monitor gaming behaviour and ensure user wellbeing. If signs of unusual or risky behaviour are detected, our team may contact you. This monitoring is conducted entirely in your interest and is not shared with any third party.

You can find more details about the platform's policies and values on our About Us page.